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Hi vikingsunil,Thank you for joining the Bose Hear Community. I'm sorry you are having a problem with random loud screech sounds during phone calls. That does sound annoying.If you are concerned about damaging your ears, please do not use your Bose Hearphones for Bluetooth telephony with your Redmi Note 5 Pro phone. This is not a known problem.If you are not experiencing problems with streaming music over Bluetooth, the Bose Hearphones are probably fine. But we don't want you to have this unpleasant experience.Here are a few things you can try (please follow the links)Clearing the headphone pairing listthenPair your Bluetooth deviceLooking ahead: Bose Hearphones are sold in the US, and we can only offer support for replacement or repair if you have a US shipping address. Do you have a US shipping address?ST.
Hi Juno,Thanks for your detailed reply.' I did turn down the volume all the way down, but it was giving me distored sound. (sounds like digtally clipped.) It sounded like Microphone cannot handle.
But not all the time. It would distort every few seconds. I am sure lowering 'preamp' level of microphone just a bit, or giving user an ability to control the amount of Preamp of microphone of Hearphone, would help.So this means, (correct me if I am wrong.) World Volume to -50 WOULD NOT completely disable the microphones. Microphones would be still on, providing 'noise-cancelling'. Otherwise how Bose Hearphone would be able to decrease World Volume? What components of Hearphone is providing this feature, if not Microphone?' Great question!For our conversation: when I refer to World Volume off - this is when you have World Volume at -50 or the mute on.
On the headset controller, if you press the World Volume down several times, you will hear a beep when you get to -50.With the World Volume off, the microphones that pass sound from the environment to you are disabled. This is separate from the noise cancelling function that is on all the time.' Please do a test for yourself, with 70-90dB loudness environment.
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You will definately hear this distortion I am talking about.' I did the test, as you suggested. I'm in my studio, and I just cranked up my Bose L1 Model II system to over 110 dB SPL (C weighted). With the World Volume off, there's no distortion (clipping).With World Volume On at the lowest level (-49) and can hear some clipping, but there's no need to have the World Volume On when the environment is so loud. You couldn't have a conversation with someone in these conditions.I am listening to pre-recorded music. Since you are in the music business, you'll know that pre-recorded music is compressed so there are no transient peaks.
In live music situations, a rim-shot (snare drum) can hit +125 dB and cymbals are often +110 dB. The conversation-enhancing technology was not engineered to handle these kinds of sounds.
If the World Volume is on (at all) you may hear some distortion. However, no conversation could be had with this kind of noise in the background so there is no need to have the World Volume on under these conditions.'
I am impressed with Bose Hearphone, as a wearable technology, and I think it has a lot of potentials. I am an a bit of more an Advanced user and I want to access to more settings, if not every setting.I like the fact that I can make World Volume minus. Please enhance this side of feature a bit more. 'Thanks for your suggestions.
Like you, I wanted more control over various settings. I am used to being able to control almost everything with my audio equipment (musical instruments and sound reinforcement equipment for live audio). All of that is about getting the best sound possible. That's a different goal than improving the ability have a conversation in a noisy place.
We've found most people can enjoy enhancing-conversations in noisy environments using the controls available now.Back to you.If you hear distortion with the World Volume off, then there may be a problem with your unit, and it's time to call Bose Hearphones Support - 1 800-761-2673.Sincerely,ST. Hi Juno,Thank you for joining the Bose Hear Community.You wrote, 'in loud environment (70-80dB), sound is often distoring even with MUTE on or go minus with world volume. 'I'm sorry you are having trouble with distortion from the World Volume when you are in a loud environment.
In settings where the environmental noise (music) is significantly louder than conversation, you need to turn the World Volume all the way off to use your Bose Hearphones as 'Ear Plugs'.You wrote 'I believe there must be a setting for 'Preamp' for Mics.which should be user-configurable or lowered. Is it possible?'
The World Volume is the user-configurable control for the microphones. When the environment is very loud, you can turn the World Volume to -50 to disable the microphones.I'm in noisy bars and clubs all the time.
When the music is too loud I use my Bose Hearphones to bring the overall sound level down (with the World Volume at -50).I'm glad you joined us. Will you help us with theUser Research Hearing SurveyThanks,ST. Hi Dawn,Thank you for joining the Bose Hear Community and thank you for your question.Thank you for considering Bose Hearphones. You've got your facts right although I can't verify the Amazon 30 day return policy. There are several vendors on Amazon and you'll need to check their return policies.For the warranty beyond 30 days, the US Warranty will apply. If it is necessary to service the unit, you'll need to return it to the Bose in the US. If we have to ship you another unit under warranty, we can only ship to a US address.Have I answered your concerns?ST.
Hi all!Here at Bose, we help people reach their fullest human potential so they can feel more, do more and be more, and we want you to be a part of these accomplishments!You can help us to learn more about current Bose Hearphones users so we can continue to improve our products. We would appreciate your input.We invite you to take this brief anonymous survey. We ask about your preferred World Volume setting and a few additional questions. Then you can take a hearing screener.
We are trying to refine our understanding of a person’s preferred World Volume and their hearing. This will help us enhance our products and develop new features.To take the survey, please click on the link below.Bose Hearphones User Research Hearing SurveyThank you for all of your help! You will be making a huge difference.User Research TeamBose CorporationBy providing information, you agree to the Bose Privacy Policy. Thank you for joining us. We are thrilled you are here.Please share your story with other owners and tell us how you are experiencing your Bose Hearphones.We'd love to hear about where Hearphones are most helpful or issues you had setting up or using them.
Please share the moments that matter where Hearphones helped you connect better with people and experiences and read about Hearphones and Social Cues.To add a comment in a discussion clickTo create a new discussion clickPlease join the conversation. We're listening.Sincerely,STCommunity ManagerBose HearResources:We have a wealth of tips for setting up and using your Bose Hearphones on the Hearphones Support Page Be sure to check out the videosFor technical support, please call Bose Hearphones Support at 800-761-2673.For more product information see Hearphones.bose.com. Here's a tip that came out of a request from Ellen CShe wanted a way to improve the visibility of the Bose Hear app in dark spaces.
Here is something to try.Dark SpacesOn an iOS device, you canOpen Settings -Select GeneralSelect AccessibilityScroll to the bottom and tap on Accessibility Shortcut.Select Smart Invert Colors.Now all you have to do is triple-click the Side Button to invert colors.On an Android deviceOpen SettingsSelect AccessibilityBelow Display section, toggle Color inversion.After toggling it for the first time, the 'Invert colors' toggle will be added to the quick settings menu.Do you like the inverted colors?ST. Hi Ellen C,Thanks for your suggestions. We have answers for part of your needs now.Dark SpacesOn an iOS device, you canOpen Settings -Select GeneralSelect AccessibilityScroll to the bottom and tap on Accessibility Shortcut.Select Smart Invert Colors.Now all you have to do is triple-click the Side Button to invert colors.On an Android deviceOpen SettingsSelect AccessibilityBelow Display section, toggle Color inversion.After toggling it for the first time, the 'Invert colors' toggle will be added to the quick settings menu.Mute OnThe noise cancelling function is always on. You overcome it with the World Volume. The fast way to mute the world is to press the World Volume button down several times until you hear the beep telling you that you are at the lowest World Volume - OR - you can press and hold the World Volume button for about 5-10 seconds until you hear a beep. Unfortunately, there is no one-button way to do that.
We'll take that as a suggestion.Good to hear from you.ST. Hi XBaker,Welcome to the Bose Hear Community. Congratulations on getting your Bose Hearphones.You wrote: 'I am slightly confused about the World Volume. The sales literature says it's for controlling the 'environmental' sounds of the world. 'Let's start with this note from the Bose Hearphones Owners GuideHow World Volume works.As you increase World Volume, quiet sounds in the environment are amplified more than loud sounds so tha t all sounds can be heard comfortably.As you decr ease World Volume, sounds in the environment are reduced, enabling you to focus on your activity, for example, listening to music or podcasts, r eading or using your mobile device.You wrote, 'I thought that might mean HVAC, jet engine rumble, restaurant background noise, etc., IOW, an adjustable Noise Cancelling control.' Sounds like jet engine rumble, and other constant lower-frequency sounds are handled by the Bose Noise Cancelling technology - not the World Volume.You wrote, 'Having used my Hearphones for only a few hours, it seems World Volume also controls the volume of conversation, too.'
It might be useful to think of the World Volume as the volume control for conversation (and other things that fall in the same frequency range as conversation).You wrote, 'I thought I could push the noise of the world down and still hear people talking. In technical terms, I expected constant frequencies would be cut or eliminated (like my QC35s) but a Bandpass filter would allow and even boost (better yet, compress) frequencies in the human voice range.' It's the other way around. The noise cancelling is always on. World Volume adds back frequencies in the human voice range. Please see the notes below about how the noise canceling and World Volume work together.Bose Acoustic Noise Cancelling™ technology and World VolumeWe’ve had several requests related to Bose Acoustic Noise Cancelling™ technology and World Volume. I thought it would be helpful to give you more information about how these two features function.Let’s start here: Noise Cancelling is always lowering the level of the environment (similar to the Bose QC35 when you have the noise cancelling set to maximum).
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We do not reduce the noise cancelling as you change the World Volume. It is always at 100%.World Volume controls how much and in what manner you add part of the world back in.At World Volume 0 and below we try to keep the world sounding as natural as possible. As you turn up above World Volume 0 we start trading off naturalness to maximize speech intelligibility and comfort.I hope this new information is helpful.What follows is what we’ve previously said about World Volume.World Volume is the primary controller for Bose Hearphones. Just like the volume setting on the phone controls the loudness of the customer’s music, podcast and phone calls, the World Volume setting controls the loudness of live voices, TV and other environmental sounds. Each customer adjusts the World Volume so that it’s just right for them and for each place they are.Above “0,” the Bose Hearphones will amplify the environment in a special way: Quiet sounds are amplified more than loud sounds so that all sounds can be heard, but none are uncomfortable.
This is helpful when the customer needs to hear conversation in acoustically challenging environments.At “0,” the environment will sound as loud as it would if the Bose Hearphones weren’t worn.Below “0,” the Bose Hearphones will reduce sounds in the environment. This is useful so that the customer can escape loud environmental sounds and either focus on their smartphone content or just enjoy the quiet.The World Volume can be adjusted on the device or using the app. All World Volume settings use Bose Acoustic Noise Cancelling™ technology.Does that help?ST. Hi bhaugen,I'm sorry you're having a problem with the left ear squeaking.I have moved this out of the Feature Requests and Suggestions for Improvements discussion because we're now talking about your individual issue.Please don't mash the eartip into your ear. Fitting the StayHear+ Tips is a gentle procedure.
Never do anything that inflicts pain.I appreciate your suggestions about custom ear buds but Bose does not comment on things that may (or may not) be in development. As a product designer I'm sure you understand.Please call Bose Hearphones Support - 1 800-761-2673. They may have some suggestions about the squealing. You might mention your concerns about having damaged the inner screen while following the written cleaning instructions Bose provides online.Thank you,ST.